Q Concierge Trust Center
Q Concierge is in compliance with security best practices, has implemented and is monitoring comprehensive controls, and maintains policies to outline its security procedures.
Compliance
Resources
PCI DSS - SAQ-D AOC
Q Concierge - SOC 2 Type 2 Report
SOC 2 Type I Report
Pentest 2025
Acceptable Use Policy
Controls
Password rules enforced
Source code access restricted and changes logged
Production access keys restricted and key management services
Access control procedures
Least-privilege access strictly enforced for produciton infrastructure
Data encrypted at rest
Secure disposal of electronic media containing sensitive data (PII, ePHI, etc.)
Data protection impact assessment
Data transfers covered by approved safeguards
Encryption in transit over public networks
Secure connection means utilized
Code of Conduct acknowledged by contractors
Code of Conduct acknowledged by employees
Web application firewalls configuration
Development, testing, production environments separated
Anti-malware monitoring
Intrusion detection tool
Infrastructure firewall
Centralized Log Collection and Monitoring
Automated system capacity and performance monitoring
Incident response procedures documented
Business continuity plans ensure emergency functionality
Business continuity & disaster recovery plans documented and tested
Security incident logging and review
Documented HIPAA Security Rule policy acknowledgment
Automated decision-making policy
Internal GDPR compliance assessments performed
Visitor sign-in, badging, and escort policy
Technology assets inventoried
Annual risk assessments performed
Documented Vendor Management Program
Age verification and parental/guardian consent process enforced
Consent for processing captured via explicit opt-in mechanisms
Confidentiality Agreement acknowledged by employees
Security awareness training implemented
Background checks performed on employees
Background checks performed on contractors
Records of Processing Activities (RoPA) maintained
Whisteblower mechanism maintained
Multi-availability zones
Notification workflows regarding rectification or erasure maintained
Documentation available to internal and external users
Lawful basis assessment
Automatic Session Timeout Enforcement
Patch management process developed
Board/steering committee bylaws
Removable Media Use Restricted and Encrypted
Disciplinary action enforced
Subprocessors
AWSCloud Infrastructure & Platform Services
AzureCloud Infrastructure & Platform Services
VapiAI & ML Services
Google Cloud PlatformCloud Infrastructure & Platform Services